Customer Service: Criminal; Civil and Family Intake; Payment Information
Civil Customer Service: 201 Caroline, 2nd Floor, Suite 210
Houston, TX 77002; (832) 927-5600
Criminal Customer Service: 201 Caroline, 1st Floor, Suite 110
Houston, TX 77002; (832) 927-5900; CustomerService@hcdistrictclerk.com

Customer Service

Customer Service provides assistance related to criminal, civil and family cases(causes). This section is responsible for receiving and processing incoming customer requests including purchasing copies and reports and filing documents in existing cases (causes).

Purchase Copies (certified, non-certified, or exemplified)
JIMS report
Obtain a Criminal Background Check aka Certificate/Letter of Disposition or No Records Letter
- Purchase at any Customer Service location.
- Purchase online
- Governmental agencies may perform background checks online through the Governmental Agencies Quick Link .

Criminal

The following are handled in the Criminal Customer Service area:

File documents related to a Criminal case/cause (motions, subpoenas, search warrant returns, etc.)
File a Petition for Non-Disclosure
File a Petition for an Occupational/Restricted Drivers License

Civil and Family Intake

The following are handled in our Civil and Family Intake locations:

Payment Information

Please review our Payment Options.

If you have an uncontested Statement of Inability to Afford Payment of Court Costs in this case, you are entitled to receive copies and other documents without being charged under Texas Rule of Civil Procedure 145. This website does not yet have the capability to provide you with free documents. To receive copies and other documents without being charged, please contact the clerk at 832-927-5800 or support@hcdistrictclerk.com or appear at the clerk’s office.